FAQ

Shipping/ Delivery Information

To which places do you ship your products to?
We ship worldwide including USA, Canada, US, Japan, all of Europe, UK, Australia, New Zealand, Middle East, and South East Asia..

How long will it take to get my order if I place my order today?
We will dispatch your order within 24 hours of processing your payment transaction. Shipping, depending on your location. It takes between 2-7 days for Express Shipping or 1-2 weeks for standard shipping, although delivery times are typically shorter. Although highly unlikely, if after 7 business days you have not received your package , please contact us and we'll do everything we can to assist you and rectify the situation. Your order will be packed professionally in our violin studio.

Where are your products shipped from?
We ship our products from MN or NY, US. 

Can I track my order?
Tracking is now available on all orders using USPS or UPS When we dispatch your order, we will provide you with a tracking number which can be used to track your order.

What is my order status?
For order status related questions, please contact us.

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Credit Card Queries

Is my credit card information secure?
Yes. You can order safely & securely via our 128 bit encrypted order page.

What type of cards do you accept?
We accept payments through all major credit cards through Paypal.

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Refund & Return

What is your refund policy?
All our products come with a 100% money back guarantee! Please return the products within 30 days if you don't like them.
If unsatisfied with the product how will you refund the money back to my card?
If you are unsatisfied with the product, all you need to do is write to us by e-mail ( business@dzamerica.com) or call us and we will give you instructions on returning the product.


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